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Internet Long Distance FAQs for New Users
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  1. What is the Internet long distance service?
  2. Do I have to use a computer to make calls or send faxes?
  3. Why are the rates so low?
  4. Who should use the service?
  5. Do I need a credit card to use this service?
  6. What kind of security protects my information when I open or refresh my account on the Web?
  7. Where can I call?
  8. Are there any limitations on the service?
  9. How do I make a call?
  10. Do I have to change my long-distance carrier to use the service?
  11. How should I choose an Account Number?
  12. What type of quality can I expect?
  13. How do I refresh my account when it gets low?
1. What is the Internet long distance service?
A new way for you to make phone calls or send faxes from home or work, or when you're away.
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2. Do I have to use a computer to make calls or send faxes?
No. All you need is a regular telephone or fax machine.
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3. Why are the rates so low?
We use Internet technology to complete your calls over our private network. This reduces our costs and we pass the savings on to you.
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4. Who should use the service?
Anyone who wants a lower long distance bill! This service is helpful, for example, if you share a telephone with roommates or others at your office. Having a private Account Number ensures that you will never have to pay for the calls other people make on your telephone.
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5. Do I need a credit card to use this service?
No. You can pay by personal check, cash or money order at our offices or by mail.
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6. What kind of security protects my information when I open or refresh my account on the Web?
We use encryption and other security measures to help protect your account and credit card information during transmission and storage.
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7. Where can I call?
You can place calls anywhere in the U.S. and to over 240 locations around the world. You can also call when you are on the road by using our nationwide dial-in number.
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8. Are there any limitations on the service?
This service cannot be used to place calls from rotary telephones. Also, calls may not be made to 500, 700, 800, 888, 877 or 900 number services, or for certain operator-assisted calls such as third-party-billed and collect. Calls will also be blocked to 311, 411, 611 and 911 numbers.
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9. How do I make a call?
First, you establish an account for the service and prepay via credit/debit card, personal check, cash or money order.

Once you have an account, dial either a local or a nationwide access number. You will then be prompted to dial the number you wish to reach. If you are calling away from your home or office (or if you did not use your home or office number as your account number), you will be prompted to enter your account number and PIN before entering the number you wish to call.

At the beginning of each call, the service will inform you of the balance in your account. If you want to make another call, stay on the line and press **9. You will be informed of your account balance and then prompted for the next number you wish to call.

Customer service is available on our Web Site to provide you with information about the service and to take your order or to refresh your account. If you need additional assistance, just call our offices during normal business hours.
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10. Do I have to change my long-distance carrier to use the service?
No. But you may not want to use another carrier once you've used the service!
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11. How should I choose an Account Number?
We offer two options for choosing an account number. The first is to use the 10-digit home or office number from which you will be placing most of your calls. The advantage of this option is that you will not have to enter your account number or PIN every time you call. This will save you time!

The disadvantage is that anyone can use your phone to place calls. If your phone is in a dorm, apartment or office shared with others, you might not want them to charge calls to your account. In this case, you might wish to choose your own secret account number. It could be as simple as your phone number plus two additional digits. For example, if your phone number is 321-234-5678, you might choose 321-234-5678-01 as your account number.
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12. What type of quality can I expect?
We use the most advanced technology available. We believe you will find that call quality is virtually indistinguishable from the regular phone system.
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13. How do I refresh my account when it gets low?
When you sign up, make sure you select Auto Refresh. When your account falls below $10, we will automatically charge your credit card to replenish your account. You select the amount you want charged. You won't have to worry about contacting us or visiting the Web site again when your account gets low.

Or, if you prefer to refresh your account yourself, you can do so at any time. Select the Add to My Account option to replenish your account. Please have your account number, PIN, and credit card information ready.
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