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- How do I make a
call?
- If I didn't sign
up for Auto Refresh when I originally signed up for service, how do I
refresh my account?
- What kind of
security protects my information when I open or refresh my account on
the Web?
- Can I get a
refund if I don't like the service?
- Can I use this
away from home?
- When I use the
service from home or office I am not asked for my account number and
PIN, but when I am away from home it does. Why?
- I am calling
from my home or office and my home or office number is my account
number. But I'm still being prompted to enter my account number and PIN.
Why?
- Can I place
sequential calls?
- My account
balance is below minimum even though I have signed up for Auto Refresh.
Why?
- When I use the
service the answering system tells me I've entered an incorrect account
number and PIN when I know I have entered the account and PIN correctly?
What should I do?
- What if I
forget my Account Number or PIN?
- Sometimes I
have tried to use the nationwide access number on a pay phone but I am
not able to reach the service. Why?
- What happens if
I don't use my account?
1. How do I make a call?
First, you establish an account for the service and prepay via credit/debit
card, personal check, cash or money order.
Once you have an account, dial either a local or a nationwide access number.
You will then be prompted to dial the number you wish to reach. If you are
calling away from your home or office (or if you did not use your home or
office number as your account number), you will be prompted to enter your
account number and PIN before entering the number you wish to call.
At the beginning of each call, the service will inform you of the balance in
your account. If you want to make another call, stay on the line and press
**9. You will be informed of your account balance and then prompted for the
next number you wish to call.
Customer service is available on our Web Site to provide you with information
about the service and to take your order or to refresh your account. If you
need additional assistance, just call our offices during normal business
hours.
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2. If I didn't sign up for Auto Refresh when I originally signed
up for service, how do I refresh my account?
Go to the Manage My Account page and click on the "Refresh Account
Balance" button, so we can automatically refresh your account. You can
also discontinue Auto Refresh at any time by clicking the same button.
If you prefer to refresh your account yourself when the balance is low, you
can refresh your account by going to Manage My Account and clicking the Add
to My Account button.
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3. What kind of security protects my information when I open or
refresh my account on the Web?
We use encryption and other security measures to help protect your account
and credit card information during transmission and storage.
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4. Can I get a refund if I don't like the service?
This service operates like a prepaid card and all sales are final.
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5. Can I use this away from home?
Yes! We have a feature that allows use of the service from anywhere in the
United States. Dial 1-866-291-6470; enter your account number and PIN and
then the number you wish to dial.
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6. When I use the service from home or office I am not asked for
my account number and PIN, but when I am away from home it does. Why?
This is because your account number is the same as your home or office
number. When you dial in, our computer "reads" the number from
which you are calling and automatically uses that number as your account
number. If the two numbers agree, you don't need to enter your account number
and PIN.
If you would prefer to enter your account number and PIN (for example,
because you have roommates and wish to keep your account separate from theirs)
contact us and we will make this change for you.
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7. I am calling from my home or office and my home or office
number is my account number. But I'm still being prompted to enter my account
number and PIN. Why?
Your local telephone company may have a block, or privacy indicator, on your
line so that your telephone number is not displayed on a Caller ID box. For
the system to work, call your local phone company and request that they
unblock your telephone number so that your number may be displayed on Caller
ID boxes of the people you call.
If you would only like this feature to work on selected calls, you may
unblock your line on a call-by-call basis by dialing *82 from a touch-tone
phone before you dial the local access number.
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8. Can I place sequential calls?
Yes. Simply press **9 at the end of your call. You will be informed of your
remaining account balance and then prompted to enter the number you wish to
call.
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9. My account balance is below $10 even though I have signed up
for Auto Refresh. Why?
There may be a delay of up to 24 hours in the auto refresh of an account due
to credit/debit card processing delays. If the credit/debit card you have
provided at sign up is no longer valid (expired, over credit limit, or
canceled) we will be unable to auto refresh your account. Please call
customer care or visit us on our web site to update your credit/debit card
information.
You can only have one auto refresh per day, so if you've used your allotment
in one day you may want to switch your auto refresh to a higher amount.
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10. When I use the service the computer-generated answering
system tells me I've entered an incorrect account number and PIN when I know
I have entered the account and PIN correctly? What should I do?
Please call us and be ready to supply them with your account number and
security phrase.
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11. What if I forget my Account Number or PIN?
Contact us. After providing your account number and security phrase, we will
give you your PIN.
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12. Sometimes I have tried to use the nationwide access number
on a pay phone but I am not able to reach the service. Why?
Your call might be blocked by the pay phone operator. The most likely reason
your call did not go through is that 877 is a new toll free exchange and the
owner of the pay phone has not updated the pay phone to accept 877 as a toll
free number. Or, the pay phone operator may be blocking 877 calls.
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13. What happens if I don't use my account?
Your account will remain active until your balance has been depleted.
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